FAQ

General

MY BOX HASN’T ARRIVED

Please visit www.parcelforce.com/track-trace where you can enter your consignment number and postcode to track your delivery. 

HOW DO I ACCESS THE ONLINE WORKOUTS?

Click THIS LINK to access a step-by-step guide to help you access your workouts on the go.

DO YOU SHIP OUTWITH THE UK?

Fi7ness boxes or DVDS can be shipped abroad. Here is a cost guide for a few places. Should you wish to place an order outwith the UK, please contact us & we can arrange this for you. Your order cannot be processed via the website.

If your country isn't listed, please email customerservice@cfiathome.com and a quote can be obtained for you. Please note that these prices are in addition to the cost of the Fi7ness box.

USA - £50.49+vat

AUS - £49.89 +vat

CANADA - £50.49 +vat

IRELAND – £42.89 +vat

CHANNEL ISLANDS - £41.89 +vat

I’VE COMPLETED THE 7 WEEK PROGRAMME, WHAT SHOULD I DO NOW?

Once you have completed the 7 week programme, we recommend that you carry on with phases 2 and 3 to keep seeing results. 

WHAT’S INCLUDED IN THE BOX?

The Fi7ness box contains everything you need to complete your workouts. As well as the DVDs, you will receive a Fi7ness wall planner detailing when you should do each workout, resistance bands and an exercise ball with pump.

ARE THE WORKOUTS AVAILABLE ONLINE?

At present, you can stream the first 3 phases online when you purchase a Fi7ness box. Details of how to do this are available on the Fi7ness blog.

I'VE JUST HAD A BABY / OVERCOME AN INJURY, IS THIS WORKOUT SUITABLE FOR ME?

We always recommend that you seek advice for a health professional prior to commencing any workout programme.

I NO LONGER NEED / WANT MY BOX, HOW DO I RETURN IT?

Please return to

CFI at Home

Cadder House

160 Clober Road

Milngavie

G62 7LN

We ask that you include a note with your name and address inside so that once your box is received, we can process your refund quickly.

DOES THE FI7NESS PROGRAMME COME WITH A MEAL PLAN?

There is no accompanying meal plan. The Fi7ness programme is designed to be used alongside a healthy, balanced diet. 

HOW DO I REFER A FRIEND?

When you order, you should receive an email that you can pass on to your friends. Once they purchase, you will receive £5 cashback. There is a handy guide on our blog, just click THIS LINK

IF I CHOOSE THE SPLIT PAYMENT OPTION, WHEN WILL I RECEIVE MY BOX?

When you choose the split payment option, the first payment will be taken on ordering your box. After that first payment, your box will be sent out. Your second payment will then be taken on or around 4 weeks later.

IF I CHOOSE TO BUY A BOX, DO I NEED EQUIPMENT TOO?

No. Everything you need to complete the workouts is inside the box.

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