FAQ

General

MY BOX HASN’T ARRIVED

Please visit www.parcelforce.com/track-trace where you can enter your consignment number and postcode to track your delivery. 

HOW DO I ACCESS THE ONLINE WORKOUTS?

Click THIS LINK to access a step-by-step guide to help you access your workouts on the go.

DO YOU SHIP OUTWITH THE UK?

Fi7ness boxes or DVDS can be shipped abroad. Should you wish to place an order outwith the UK, please contact us & we can arrange this for you. Your order cannot be processed via the website.

Please us the contact form provided and a quote can be obtained for you.

I’VE COMPLETED THE 7 WEEK PROGRAMME, WHAT SHOULD I DO NOW?

Once you have completed the 7 week programme, we recommend that you carry on with phases 2 and 3 to keep seeing results. 

WHAT’S INCLUDED IN THE BOX?

The Fi7ness box contains everything you need to complete your workouts. As well as the DVDs, you will receive a Fi7ness wall planner detailing when you should do each workout, resistance bands and an exercise ball with pump.

ARE THE WORKOUTS AVAILABLE ONLINE?

At present, you can stream the first 3 phases online when you purchase a Fi7ness box. Details of how to do this are available on the Fi7ness blog.

I'VE JUST HAD A BABY / OVERCOME AN INJURY, IS THIS WORKOUT SUITABLE FOR ME?

We always recommend that you seek advice for a health professional prior to commencing any workout programme.

I NO LONGER NEED / WANT MY BOX, HOW DO I RETURN IT?

Please return to

The Original Fit Factory

Cadder House

160 Clober Road

Milngavie

G62 7LN

We ask that you include a note with your name and address inside so that once your box is received, we can process your refund quickly. Please ensure you obtain proof of postage which should be retained until your refund is processed. We cannot refund items lost in transit. Please see terms and conditions for more information.

DOES THE FI7NESS PROGRAMME COME WITH A MEAL PLAN?

There is no accompanying meal plan. The Fi7ness programme is designed to be used alongside a healthy, balanced diet. 

IF I CHOOSE THE SPLIT PAYMENT OPTION, WHEN WILL I RECEIVE MY BOX?

When you choose the split payment option, the first payment will be taken on ordering your box. After that first payment, your box will be sent out. Your second payment will then be taken on or around 4 weeks later.

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