FAQ

General

MY BOX HASN’T ARRIVED

Please visit www.dpdlocal.co.uk where you can enter your consignment number and postcode to track your delivery. There is also a DPD tracking app that can be downloaded.

HOW DO I ACCESS THE ONLINE WORKOUTS?

Click THIS LINK to access a step-by-step guide to help you access your workouts on the go.

DO YOU SHIP OUTWITH THE UK?

Fi7ness boxes or DVDS can be shipped abroad. Here is a cost guide for a few places. Should you wish to place an order outwith the UK, please contact us & we can arrange this for you. Your order cannot be processed via the website.

If your country isn't listed, please email customerservice@cfiathome.com and a quote can be obtained for you. Please note that these prices are in addition to the cost of the Fi7ness box.

USA - £50.49+vat

AUS - £49.89 +vat

CANADA - £50.49 +vat

IRELAND – £42.89 +vat

CHANNEL ISLANDS - £41.89 +vat

I’VE COMPLETED THE 7 WEEK PROGRAMME, WHAT SHOULD I DO NOW?

Once you have completed the 7 week programme, we recommend that you carry on with phases 2 and 3 to keep seeing results. The next phases will launch online in the new year. You can pre-register now by clicking HERE.

WHAT’S INCLUDED IN THE BOX?

The Fi7ness box contains everything you need to complete your workouts. As well as the DVDs, you will receive a Fi7ness wall planner detailing when you should do each workout, resistance bands, an exercise ball with pump and a nutrition guide containing some excellent hints and tips to maximise your workouts.

ARE THE WORKOUTS AVAILABLE ONLINE?

At present, you can stream the first 3 phases online when you purchase a Fi7ness box. There will be options to subscribe online in the new year from £7 a month.

I'VE JUST HAD A BABY / OVERCOME AN INJURY, IS THIS WORKOUT SUITABLE FOR ME?

We always recommend that you seek advice for a health professional prior to commencing any workout programme.

I NO LONGER NEED / WANT MY BOX, HOW DO I RETURN IT?

Please return to

CFI at Home

Cadder House

160 Clober Road

Milngavie

G62 7LN

We ask that you include a note with your name and address inside so that once your box is received, we can process your refund quickly.

DOES THE FI7NESS PROGRAMME COME WITH A MEAL PLAN?

Inside the Fi7ness box, you will receive a nutritional guide. This contains some excellent hints and tips to help maximise those workouts. This will help you build a healthy meal plan.

HOW DO I REFER A FRIEND?

When you order, you should receive an email that you can pass on to your friends. Once they purchase, you will receive £5 cashback.

IF I CHOOSE THE SPLIT PAYMENT OPTION, WHEN WILL I RECEIVE MY BOX?

When you choose the split payment option, the first payment will be taken on ordering your box. After that first payment, your box will be sent out. Your second payment will then be taken on or around 4 weeks later.

IF I CHOOSE TO BUY A BOX, DO I NEED EQUIPMENT TOO?

No. Everything you need to complete the workouts is inside the box.

I STILL NEED HELP WITH MY QUERY, HOW DO I SPEAK TO THE FI7NESS TEAM?

If you haven't found the answer to your question here, you can contact us using this email address: customerservice@cfiathome.com 

We will endeavour to respond to your query within 48 hours. Please note that only queries not listed here will be responded to.